REturns policy

Cancellations

We understand that you may have to cancel an order.  It happens.  Should you need to cancel, please email us at sales@nulltciprecision.com or call us directly at 310.323.5613.  

If your order hasn’t yet shipped, we can cancel the order, with a full refund.  If your order has already shipped, please review our Returns Policy below

 

Returns

Please contact us within 30 days of receipt of the order to request a Return Material Authorization (RMA) if you wish to return the material. RMAs are required for all returns. Our customer service team must be contacted within 30 days of receiving material at sales@nulltciprecision.com or 310.323.5613.  

Precision Blanks

Precision Blanks can be returned within 30 days, if unopened and in original condition.  Should parts be returned damaged, or scratched, or without the original test report, TCI will issue a restocking fee of 50%. 

Drops

All sales are final for material in our drops store.  

Incorrect or Damaged Materials

Our Returns Policy doesn’t apply to any orders that were delivered in a damaged or incorrect condition. If there was an error in product, quality or quantity please contact our customer service team at sales@nulltciprecision.com or 310.323.5613 for refund or replacement.

 

Return Process / Refunds

  • Email sales@nulltciprecision.com or call 310.323.5613
  • Provide your order number and reason for return. We will provide you with a Return Material Authorization (RMA) form to include in the package when you ship it back to us. The RMA will include the return address. Please write the RMA number on the outside of the package
  • Ship the item back via UPS, FedEx, USPS or other carrier to the return address listed on the RMA.
  • Provide us with the tracking number once the item has shipped. You may call or email sales@nulltciprecision.com
  • As soon as we receive the material back, the warehouse will inspect the return and an appropriate refund will be issued.
  • You will be refunded back to your original form of payment. Refunds are processed on the next business day following our re-stocking of your returned materials. Total processing days will vary based on days for shipping and re-stocking.